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Project Brief
The Design Challenge
To design a service that addresses one of the United Nations’ seventeen Sustainable Development Goals in a chosen country, and elect a service sponsor to support the final design.
Chosen Context
Our group chose SDG 16: Peace, Justice and Strong Instituions. Within this goal, we wanted to focus on issue of displaced Syrians in Turkey due to the war.
About SDG 16: Peace, Justice and Strong Institutions
SDG 16 is about promoting peaceful and inclusive societies for sustainable development, provide access to justice for all and build effective, accountable and inclusive institutions at all levels (United Nations, 2022).
About Tatawoq
TO GET… Displaced Syrian women in Turkey educated and employed
TO EXPAND… Their talents into internationally hirable skillsets
BY ACTIVELY… Utilizing Women’s Centers as a connective resource
IN ORDER TO… Empower and supplement the future goals of displaced Syrian women and their families
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89.3m
27.1m
3.6m
Forcibly displaced people world wide
Displaced refugees world wide
Displaced Syrians living in Turkey
Chronological Ecosystem Map
Our primary and secondary research highlighted how displacement changed the responsibilities and lifestyles of Syrians while presenting unforeseen barriers and challenges for them as individuals and as a community.
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Typically, Syrian women do not pursue higher education due to cultural norms and gender roles within the country.
Traditionally, Syrian women are educated until they’re 18, then expected to be caregivers at home. -
Syrian women do not typically work outside the home within an external institution or business.
Syrian women cannot work within mixed-gender environments, which creates a barrier for them to enter informal and formal job markets that require working from outside of the home. -
Once the war began, Syrians felt intense fear for safety, extreme uncertainty, lost personal possessions, and were heartbroken as they mourned the loss of their community.
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Due to the immeasurable destruction of the war, members of the Syrian population continue to experience PTSD and trauma which impacts their ability to navigate life, build relationships, and invest in the future for themselves and their families.
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Temporary Protection Status is granted to both identified and unidentified Syrians who flee to Turkey.
TPS grants displaced Syrians fundamental rights and services needed to live within Turkey and protects Syrians from being forcibly returned to Syria.
TPS provides access to services such as healthcare, education, social assistance, psychological guidance, and access to the labour market. -
Husbands and Fathers were lost or injured in the war which has led Syrian families to depend on wives and mothers to be over-time caregivers while stepping into new roles, like managing familial finances.
Other Syrians decided not to leave their home country in order to take care of elderly family members who don’t have the physical ability to leave Syria.
These situations have resulted in dispersed families spread between Syria and Turkey, and without the presence of loved ones who didn’t survive which has weakened family networks and communal identity. -
Displaced Syrians experience poor access to educational opportunities in Turkey which harms family income and causes an increase in child labor and the marrying off of young daughters to relieve financial stress on the family, but creates emotional tension.
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Institutions in Turkey designated to help displaced Syrian families are severely underfunded, understaffed, and don’t adequately meet the needs of Syrians.
Materials provided to Syrians are often in Turkish, and not Arabic which emphasizes language barriers and educational gaps. -
Because institutions are underfunded and understaffed ( see 4B ) displaced Syrians are confronted with insufficient Turkish language training which generates larger gaps in knowledge and interferes with educational placement tests that would allow for Syrians to continue their education.
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During this time, Syrian women are taking on new responsibilities like managing family-finances while balancing with traditional gender roles which include being the housekeeper, helping to organize family needs, cooking family meals, and being the primary caregiver to children and extended family members while navigating the Turkish cultural environment without the support of their beloved Syrian community.
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Syrian men are faced with a lack of access to the formal labor market due to missing personal identification, unapproved work permits, language barriers, and an overarching ‘anti-refugee’ sentiment shared by Turkish citizens.
This ‘anti-refugee’ mindset of Turkish citizens comes from the idea that Turkish residents now have to compete for resources and jobs due to the influx of displaced Syrians. This dynamic creates tension between the two parties and contributes to the feelings of otherness that Syrians feel. -
Section 7 is our team goal for displaced Syrians, with an emphasis on designing for Syrian women.
We want to design a service that would allow for equal educational opportunities, stable life resources, and employment opportunities without child labor.
Research Insights
Nurturing community is a central value of Syrians.
Syrians can have chronic health issues that deeply impact their lifestyles.
Syrians appreciate government aid but feel stuck due to their aid and dependence.
Displacement has caused trauma that leaves Syrians disconnected.
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Displaced Syrians have had to face demanding learning curves.
Displaced Syrians don’t necessarily identify as refugees.
In the future, Syrians either want to stay where they fled to, or move back to Syria.
From our interview sessions with Syrian refugees we synthesized our data, and uncovered 7 key insights.
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Stakeholder Map
Working with our Syrian counterparts to understand their individual and collective experiences was fruitful and allowed us better empathize with their behaviors and values. This stakeholder map indicates the value exchange flows between various stakeholders within the scope of our project who directly impact the experience of displaced Syrians in Turkey.
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Co-Creation
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After affinitizing insights from our interviews, we shared our key insights with our Syrian participants. We crafted single statements for 4 out of the 7 key insights. We only wrote statements for insights that presented the greatest opportunity for a service-oriented solution. Sharing these insights with our Syrian co-creators provided us with a greater understanding of what service-oriented solution we could create as a team.
While sharing the four key insight statements we facilitated a discussion on how each individual relates to each statement, and how we could create a solution that would address our original SDN goal.
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Our Syrian co-creators responded well to all key insights statements, but our fourth statement demonstrated the strongest potential to address our SDN goal with a strong solution.
Statement 4:
Adapting to a new country has resulted in difficult and challenging learning curves, that are rigorous but simultaneously rewarding. -
After revealing Statement 4 was the insight with the most opportunity, we completed a Root Cause Analysis using the 5-Why technique.
Through our Root Cause Analysis it was apparent that Syrian women fill many roles and responsibilities that add to the difficulty of displacement.Conducting a second round of interviews with our Syrian participants it was revealed to us that Women’s clinics in both Syria and Turkey were a large resource for displaced Syrians.
These spaces provided craft classes, and a place to dance and sing, while creating a place of culture, belonging, and joy in a time of bleakness. From such in depth co-creation sessions, our team discovered a possible service solution on behalf of displaced Syrians.
Final Prototype and Blueprint
Our team continued to develop a service blueprint and prototype that was presented to and approved by our Syrian co-creators. Tatawoq addresses the need for displaced Syrian women to be empowered by financial autonomy with respect for their culture, family and future.
By creating Tatawoq, we helped solve for SDG 16 by creating a service that promotes sustainable development for displaced Syrians in Turkey and build Tatawoq as an effective inclusive organization that practices peace, belonging, and accountability.