Audrey Keim
Grounded in service design, research, and systems thinking,
my focus is on designing experiences that build trust, equity,
and usability into the fabric of public service.
Vee (SaaS B2B)
Service Design | Strategic Workshops | UI Prototyping
Led the design of a recruitment risk assessment dashboard, collaborating closely with stakeholders and developers to translate complex data into clear, actionable insights. Through workshops, prototyping, and service mapping, we created a solution that modernized recruitment processes and improved decision-making across client teams.
Deloitte Defense, Security and Justice
Strategic Leadership | Stakeholder Engagement | Systems Thinking
Co-led a cross-functional team to redesign the talent experience, conducting research and synthesizing insights into personas, journey maps, and service blueprints. Informed executive-level recruitment strategy, optimized candidate experience, and aligned organizational processes with strategic goals.
City of Savannah
Service Design | Design Workshops | User Research
Partnering with the City of Savannah, our team investigated how to strengthen youth engagement with local government. Through research and systems mapping, we uncovered structural and behavioral barriers to participation and identified opportunities to design more inclusive and empowering civic experiences.
Ontario Digital Service
Service Design | Systems Thinking | Usability Testing
Modernizing provincial digital platforms by contributating to various projects by conducting user research, usability testing, and facilitating design workshops. Collaborating with cross-functional teams, iterate services to ensure they were alignined with the provincial government's goal of enhancing digital experiences for Ontarians.
MO
Service Design | Strategic Leadership | Stakeholder Co-creation
Leading cross-functional teams to support Department of State’s modernization and digital transformation efforts across Passport services. Developing design and research strategy, partner co-creation workshops and stakeholder alignment.